Get ready for a game-changer in cloud support! AWS Support is taking a bold step forward, offering a range of enhanced plans that combine the power of AI with expert guidance. This is a major shift, moving from reactive problem-solving to a proactive approach that keeps your business running smoothly.
But here's where it gets exciting: these new plans are tailored to different needs, with three distinct options. Each plan brings unique capabilities, and the higher tiers offer even more features and improved service levels. Let's dive in and explore these innovative options.
Business Support+:
This plan is a game-changer for developers, startups, and small businesses. With AI-powered assistance, you get intelligent recommendations and the option to connect with AWS experts when needed. The experts respond quickly, within 30 minutes for critical cases, and they'll already be up to speed on your previous interactions, saving you time and effort.
For a low monthly fee, you gain advanced operational capabilities. The plan provides personalized workload optimization suggestions based on your specific environment, and you always have seamless access to AWS experts for technical support.
Enterprise Support:
Building on AWS's established support model, this tier accelerates innovation and cloud operations success. Your dedicated Technical Account Manager (TAM) combines deep AWS knowledge with data-driven insights from your environment to identify optimization opportunities and potential risks proactively.
This plan also includes AWS Security Incident Response at no extra cost, a comprehensive service that centralizes security event management and provides automated monitoring and investigation capabilities to enhance your security posture.
With AI-powered assistance and continuous monitoring, this tier helps you scale your operations to new heights. You get fast response times, with support engineers receiving personalized context from AI agents, enabling faster and more personalized issue resolution. Additionally, you gain access to interactive programs and workshops for continuous technical growth.
Unified Operations Support:
This is AWS's highest level of context-aware support, delivered by an expanded team of experts. Your core team, consisting of a Technical Account Manager, a Domain Engineer, and a Senior Billing and Account Specialist, is supported by on-demand experts in migration, incident management, and security.
These designated experts understand your unique environment and history, providing guidance through your preferred channels. They combine their architectural knowledge with AI-powered insights, offering comprehensive around-the-clock monitoring and proactive risk identification.
When critical incidents arise, you receive a 5-minute response time, with technical recommendations from support engineers who understand your workloads. The team conducts systematic application reviews, validates operational readiness, and supports business-critical events, allowing you to focus on innovation while maintaining operational excellence.
Transforming Cloud Operations:
AWS Support is evolving to help you build, manage, and optimize your cloud infrastructure more effectively. By maintaining context of your account's support history, configuration, and previous cases, AWS's AI-powered capabilities and experts can provide tailored, relevant solutions for your specific environment.
Support plan capabilities will continue to evolve, offering comprehensive visibility into your infrastructure. You'll receive actionable insights across performance, security, and cost dimensions, with clear evaluations of business impact and cost benefits. This combination of AI-powered tools and AWS expertise represents a fundamental shift towards proactive operations, helping you prevent issues before they affect your business.
Availability and Pricing:
Business Support+, Enterprise Support, and Unified Operations are available across all commercial AWS Regions. Existing customers can continue their current plans or explore the new offerings for enhanced performance and efficiency.
Business Support+ starts at just $29 per month, a significant savings of 71% over the previous Business Support monthly minimum. Enterprise Support begins at $5,000 per month, offering a 67% savings over the previous Enterprise Support minimum price. Unified Operations, designed for mission-critical workloads and including a dedicated AWS expert team, starts at $50,000 a month. All new Support plans use pricing tiers, rewarding higher usage with lower marginal prices for Support.
For critical cases, AWS Support provides different response times across the plans: Business Support+ offers a 30-minute response, Enterprise Support responds within 15 minutes, and Unified Operations Support delivers the fastest response at 5 minutes.
To learn more about AWS Support plans and features, visit the AWS Support page or sign in to the AWS Management Console. For hands-on guidance, schedule a consultation with your account team.
So, are you ready to revolutionize your cloud operations? AWS Support is here to help you take your business to new heights!
